Privacy Policy

Summarised Extent of Our Dedication to Privacy

This Privacy Policy (hereinafter referred to as the "Policy") governs how AYANUK PTY LTD, Trading as Carbarn, manages, stores, utilizes, and shares your personal and finance-related details.

When you engage with the online platform found at www.carbarn.com.au or visit our singular physical location, you're entrusting us with your personal and financial information. We deeply value this trust and are unwavering in our commitment to preserving your privacy.

Carbarn has crafted this Policy keeping in mind the benchmarks set by the 'Australian Privacy Principles' within the Privacy Act 1988 (Cth).

The insights we gather from our website are pivotal in refining and tailoring our offerings to serve you better.

Rest assured, should there come a time when you wish for us to remove the information we've collected about you, we'll take every feasible measure to do so securely. However, it's worth noting that there may be instances where regulatory or legal requirements necessitate the retention of certain data.

Types of Information

Personal Information

Personal information, as we understand it, pertains to data or opinions about an individual. This could be in any form, recorded or not, and relates to someone who can be distinctly identified or can be reasonably discerned.

Data We Accumulate

  • Your full name.
  • Ways to reach you, such as your email, residential address, phone number, and driver's license details.
  • Vital statistics like your age or birthdate.
  • Payment specifics, which we process via our third-party payment facilitator.
  • Feedback and inputs you share with us through our periodic customer feedback initiatives.

Specifics of Carbarn products or services you've shown interest in or availed, and any subsequent correspondence from our side.

Technical details like your web session, geographical location, device specifications, network particulars, page interaction metrics, source of visit, search terms, and general web navigation patterns.

Insights from your engagement with our services, which includes interactions with our online platforms, the browser type you utilize, your operating system, and the name of your internet service agency.

Any other personal data you willingly share with us when you use our services, be it via our online platform, associated apps, linked social media accounts, or during visits to our physical location.

Occasionally, we might also request or obtain personal data from you or a third-party entity, especially if it's pertinent to our service offerings.

Finance Related Information

We value and understand the importance of your personal and credit-related information. We gather this information to assist with your finance inquiries and closely collaborate with our trusted finance partner, Fastr.

The details you submit are NOT a finance application. They will be used only to facilitate the next step of the application with our partnered finance provider. Upon proceeding with Fastr, you will receive all pertinent privacy documents.

  • Our website poses questions related to loan specifics, employment history, and personal information.
  • Your responses will help Fastr evaluate your eligibility for a loan or credit.
  • Responding to these questions does not affect your credit score.

Regarding the loan calculator on our website: The rates provided by our online application and pricing tool are subject to change based on your input accuracy.

We prioritize your privacy and the security of your data. We never sell or share your finance-related information with third parties, except with our trusted finance partner, Fastr.

By continuing, you consent to the collection and sharing of your information for the stated reasons.

To Whom Is Your Personal Information Disclosed?

At Carbarn, we may disclose your personal information in the following circumstances, in accordance with applicable laws and our policy purposes:

  • Service Providers and Partners: Identity verification, vehicle registration, hosting, credit assessment, marketing, and data processing services.
  • Legal and Regulatory Requirements: Courts, regulatory authorities, and law enforcement agencies.
  • Corporate Transactions: Mergers, acquisitions, or asset sales.
  • Direct Marketing and Research: With consent, for marketing or service improvement research.
  • Overseas Disclosure: Transfers to third parties outside Australia, consistent with Australian Privacy Principles.

We also share information with third-party warranty providers, transport companies, and sponsors for promotions or competitions, all under confidentiality obligations.

Methods of Collecting Personal Information

We collect personal information through:

Direct Collection

  • Account registration or vehicle purchase details.
  • Contact forms, chats, emails, and calls.

Indirect Collection

  • Usage data via interactions on our website.

Third-Party Sources

  • Google Analytics and social media data.

Automatic Data Collection

  • IP address, browser, OS, visited pages, and clickstream data.

Cookies

We use cookies and similar technologies to:

  • Save your preferences and session data.
  • Compile aggregate site traffic data.
  • Track page visits and navigation.

Types: Session and persistent cookies.

Third-Party Cookies: Analytics and advertising cookies.

Your Choices: Accept or decline cookies via your browser settings.

External Websites

Our site may contain links to external websites. We do not control their content or privacy practices, and access is at your own risk.

Security of Your Personal Information

We implement physical, electronic, and managerial safeguards, including encryption and access controls, to protect your data.

Limitations: Internet transmission is not fully secure.

Please use strong passwords and secure networks. Report breaches to us immediately.

Managing Your Personal Information and Your Rights

  • Consent: You control the provision and withdrawal of personal data.
  • Access & Correction: Request access or correction at any time.
  • Opt-Out: Unsubscribe from marketing communications via email links.
  • Complaints: Contact us or the OAIC for handling complaints.

Children

We require parental consent for users under 18. We remove any minors' data collected without appropriate consent.

Sensitive Information

We generally do not collect sensitive information, except when necessary for finance applications with consent.

Policy Updates

We review and update this Policy regularly. We’ll notify you of significant changes via our site or email.

Contact Us

For enquiries, access, corrections, or complaints, please contact us at:

info@carbarn.com.au

You may also reach the OAIC at OAIC.